Recording does not start
Check microphone permission, the selected audio input and model readiness. Read the error shown by the app before retrying. Connect or select an available input if the current device has disappeared.
For New Capture, check Screen & System Audio Recording permission in macOS System Settings. Permission for the microphone alone does not authorize system audio capture.
A local feature is unavailable
Open Settings and read the engine/model status. A newer operating system alone may not satisfy device eligibility, region, language or model preparation. Finish downloads with enough storage, then retry. Choose another supported service when the required local capability is unavailable.
AI analysis fails
For an external provider, check the API key, endpoint, selected model, network and account availability. Inspect the task status and use the offered retry or recovery workflow. Avoid repeating a request without checking whether the previous task finished.
A diagram or PDF is wrong
Check the report's diagram syntax and on-screen rendering. Reopen PDF Export Preview, inspect the selected chapters and regenerate the file. For missing source links, include the source transcript and check the available source bindings. Resolved citation links remain clickable even when paragraph source numbers are hidden. Try a PDF reader with internal link support.
Help language or search
Help follows the app language when opened. Use its language selector to switch temporarily. Search indexes the current language and platform; try a different word, a shorter phrase or an exact interface label. All reading, search and bundled media work offline.
Preserve useful information
When reporting an issue, include the app version, operating system, device, exact action and visible error. Remove private meeting content and credentials from shared examples. Keep the current workspace open if a save error says your edits are not yet stored.